1. Can I return an item if I change my mind?
We don’t offer refunds for change of mind. However, you can contact us within 30 days to discuss an exchange or store credit. The item must be returned in the same condition it was received, and return shipping is the customer’s responsibility.

2. What happens if my game or console is faulty?
Contact us within 30 days of receiving your item. If the item is confirmed defective, we can provide a refund, exchange or store credit, provided it is returned in the same condition it was received. We’ll cover the shipping cost back to our Mandurah store once the return has been approved.

3. Are your games and consoles tested?
Yes. All goods we stock are fully tested and come with a 30-day warranty, so you can buy with confidence.

4. How long do I have to report a problem with my purchase?
You should contact us within 30 days of receiving your item. After 30 days, we may not be able to offer a refund or exchange.

5. Do you buy and trade games and consoles?
Yes! We buy, sell and trade video games, including consoles and a wide range of gaming-related items.

6. Do you offer refunds?
Refunds are generally only available where an item is defective or significantly different from what was advertised. All refunds are subject to our refund policy and are at the discretion of Worthy Collectables.

7. How much does shipping cost and how long does it take?
We ship domestically using Australia Post. Orders are trackable and require a signature on delivery. We aim to dispatch in-stock items within 24 hours, with delivery generally taking up to 7 working days depending on your location. Express shipping is also available.

8. Can I order online and pick it up from the Mandurah store?
Yes. If the item is in stock at our Mandurah store, Click & Collect is available the same day. We’ll email you when your order is ready for collection.

9. Are items marked "Pre-Order" or "Back-Order" actually in stock?
No. Items marked Pre-Order or Back-Order aren't currently in stock at Worthy Collectables and need to be ordered in. Back-orders can take up to two weeks to become available, while pre-order dates are indicative and can change.

10. What if the item I ordered is no longer available?
While we update our stock availability daily, occasionally an item may become unavailable through our distributors. If this happens, we’ll either modify your order or provide a full refund for the unavailable item.