Refund policy
Returns and Refunds
If you receive a product that does not met your standards please notify us within 30 days of receiving the item unfortunately after this time frame we may not offer you a refund or exchange.
Defective items
Worthy Collectables will only issue refunds, exchange products and/or issue store credit if the defective item is returned to us in the same condition it was received by the customer. Worthy Collectables will cover the shipping cost of a defective item from the customer's nominated delivery address to our store in Mandurah, WA. However, it must be noted that Worthy Collectables reserves the right not to reimburse a customer unless we approve the item being returned to us, it is very important that if you have a defective or damaged item, you must contact us within 30 days of receiving that item.
Change of Mind
Worthy Collectables does not offer refunds for change of mind. In the event you would like to return your item for another product or store credit, the customer is liable for any and all shipping costs associated. The item must be returned to Worthy Collectables in exactly the same condition it was received by the customer.
You must contact Worthy Collectables to discuss any exchange within 30 days of receiving your item. Worthy Collectables reserves the right to refuse any return of a product due to change of mind.
Refunds
All refunds are at the discretion of Worthy Collectables. Unless your item is deemed defective or is different from what was advertised you will not be entitled to a refund.
All refunds are subject to a 10% cancellation fee. This fee aims to cover the fee from processing the order that you placed on our website such as transactional fees that are not returned to we issue your refund.
In the event of a refund, you will receive your money in the same manner and currency in which you paid ie. Credit Card, PayPal, Bank Transfer.
- Credit Card
Refunds to credit card will be made to the exact card that was used to purchase the item. The refund will be made in Australian Dollars (AUD) at the current exchange rate. Worthy Collectables is not liable for any variation in amount refunded due to exchange rates.
It can take up to 30 days for the refund to show up on the card statement.
In the event of your card expiring or being cancelled, the refund will need to be made through Bank Transfer or Paypal. Worthy Collectables can not refund money onto a different credit card.
- Paypal
How a refund is credited depends on how the original payment was made:
If you paid with your bank account (eCheck or Instant Transfer) or PayPal balance, the money will go back to your PayPal balance.
If you paid by credit card, the money will go back to your card. It can take up to 30 days for the refund to show up on the card statement.
Refunds are issued in Australian Dollars (AUD) at Paypal’s current currency exchange rate. Worthy Collectables is not liable for any variation in amount refunded due to exchange rates.
- Bank Transfer
If you have paid by Bank Transfer Worthy Collectables will refund the money via Bank Transfer to your Bank Account. In order to do this you must first provide Worthy Collectables with your Account Name, BSB & Account Number.
Transfers from financial institutions are not instant, and it may take up to 3 - 5 working days from the time the transfer was made to receive your refund.
Lucky Lasts
As the terms and conditions of sale for a lucky last item include the customer agreeing to the current condition of the product they will not be issued a refund or exchange barring any damage to the product received that had not been communicated by Worthy Collectables.
Damaged Pop! Vinyl:
Funko Pop! Vinyl’s are a mass produced toy line from various factories across the globe. Funko have their own Quality Control program to ensure the product they are producing meet with their company standards. As a retailer, we look over the products to ensure they are the correct items and to discard any obviously defective items.
As a mass produced toy line, there are variations in the manufacturing process that do occur. This can include but is not limited to, slight creases or scuff marks on packaging, minor paint variations, stickers included or not included on boxes etc. These are all considered "minor variations" in a mass produced product. You should also keep in mind that the packaging of these products are exactly that, a way to get the actual Pop! Vinyl from A to B. They are designed to assist retailers and Funko themselves to promote and sell what is actually inside the box - the collectable toy.
We will not be replacing or refunding products that have "minor variations". The products are still fit for their intended purpose, which is a fun collectable toy to play with or display and there is nothing further we, as a retailer, can do for customers seeking a pristine product.
These products have passed Funko Quality Control and have been deemed fit for retail markets across the globe.
Your Rights
We respect your legal consumer rights with the utmost respect. You can find more information about your legal entitlements on the ACCC website.